URGENT SAFETY NOTICE
If you own a Stoves, Belling or New World gas range cooker:
YOU MUST ONLY USE THE GAS GRILL WITH THE DOOR OPEN
Glen Dimplex Home Appliances (Stoves, Belling, New World) and the Office for Product Safety and Standards (OPSS) are advising that an investigation is ongoing into a fatality due to carbon monoxide poisoning where a gas range cooker was in the premises.
The investigation into the tragic death is ongoing and the family and friends of the person who has died have our deepest sympathies. Given the risk of carbon monoxide, we are contacting consumers to remind them that they MUST USE THE GAS GRILL WITH THE DOOR OPEN, as detailed in the instruction manual.
A number of Stoves, Belling and New World gas range cookers are impacted and so it is important that you make contact with us via 0800 110 5728 or email consumersupport@glendimplex.com. By doing so, we can confirm if your cooker is affected and keep you updated with the latest advice. If you no longer own the cooker, it is still extremely important that you contact us to let us know who now owns it so that we can contact them too.
You will need your model number, starting with 4444, and serial number when contacting us. This can be found by opening the main oven door. It is located on a badge on the frame above the grill cavity.
We are actively reminding all of our consumers and owners of these gas range cookers that they MUST OPERATE THE GAS GRILL WITH THE DOOR OPEN as detailed in the instruction manual. DOING SO POSES NO RISK OF CARBON MONOXIDE BUILD-UP.
We have stringent health and safety measures in place, and all of our cookers are tested to industry standards and by the British Standards Institute (BSI) before they are made available to buy.
We will continue to raise awareness of the risk of carbon monoxide poisoning and to encourage the highest standards of testing industry-wide. We are working closely with the OPSS to highlight the risks of carbon monoxide and we support their message of informing consumers to only use gas grills with the door open.
Consumers with one of these gas range cookers in their home can continue to use the product as per the instruction manual, but MUST ENSURE THAT THE GRILL DOOR IS LEFT OPEN WHILST THE GAS GRILL IS IN OPERATION.
Models affected in the list below, If you are unsure in any way please call us or the help line number.
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444440400 BEL CLASSIC 110GT Blk* |
444440218 NW 100GT Car |
444444269 BEL FARMHOUSE 100G CB Sh Grn |
|
444440401 BEL CLASSIC 110GT Sil |
444440221 BEL C/RANGE 100GT Car |
444444270 BEL FARMHOUSE 100G CB Ibr |
|
444440402 BEL CLASSIC 110GT Crm |
444440222 BEL C/RANGE 100GT Sil |
444444271 BEL FARMHOUSE 100G CB Dab |
|
444441444 BEL CLASSIC 110GT CB Ssk |
444440392 BEL CLASSIC 100GT Blk |
444444273 BEL FARMHOUSE 100G CB Mga |
|
444441445 BEL CLASSIC 110GT CB Wbe |
444440393 BEL CLASSIC 100GT Sil |
444444275 BEL FARMHOUSE 100G CB Hja |
|
444441446 BEL CLASSIC 110GT CB Hja |
444440462 NW 100GT Sil |
444449442 BEL C/CLASSIC 100G Ant |
|
444441447 BEL CLASSIC 110GT CB Ibr |
444440792 ST STERLING R1000GT Blk |
444449443 BEL C/CLASSIC 100G Sil |
|
444441448 BEL CLASSIC 110GT CB Dab |
444440793 ST STERLING R1000GT Sta |
444442980 BEL C/RANGE 100GT Blk |
|
444441449 BEL CLASSIC 110GT CB Dda |
444440923 BEL CLASSIC 100GT Crm* |
444442981 BEL C/RANGE 100GT Crm |
|
444441450 BEL CLASSIC 110GT CB Mga |
444441432 BEL CLASSIC 100GT CB Ssk |
444442982 BEL C/RANGE 100GT Jal |
|
444441452 BEL CLASSIC 110GT CB Fbu |
444441433 BEL CLASSIC 100GT CB Wbe |
444444059 BEL KENSINGTON 100G Blk |
|
444441453 BEL CLASSIC 110GT CB Fbl |
444441434 BEL CLASSIC 100GT CB Hja |
444444060 BEL KENSINGTON 100G Red |
|
444441454 BEL CLASSIC 110GT CB Pbl |
444441435 BEL CLASSIC 100GT CB Ibr |
444444061 BEL KENSINGTON 100G Crm |
|
444444099 BEL COOKCENTRE 110G PROF Sta |
444441436 BEL CLASSIC 100GT CB Dab |
444449017 BEL KEN 100G Crm |
|
444444100 BEL COOKCENTRE 110G Sta |
444441438 BEL CLASSIC 100GT CB Mga |
444444200 NW 100G Car |
|
444444101 BEL COOKCENTRE 110G Blk |
444441440 BEL CLASSIC 100GT CB Fbu |
444444201 NW 100G Sil |
|
444444151 BEL FARMHOUSE 110G Blk |
444441442 BEL CLASSIC 100GT CB Pbl |
|
|
444444152 BEL FARMHOUSE 110G Sil |
444444087 BEL COOKCENTRE 100G PROF Sta |
|
|
444444153 BEL FARMHOUSE 110G Crm |
444444088 BEL COOKCENTRE 100G Sta |
|
|
444444297 BEL FARMHOUSE 110G CB Sh Grn |
444444089 BEL COOKCENTRE 100G Blk |
|
|
444444298 BEL FARMHOUSE 110G CB Ibr |
444444117 BEL SANDRINGHAM 100G Blk |
|
|
444444299 BEL FARMHOUSE 110G CB Dab |
444444118 BEL SANDRINGHAM 100G Sil |
|
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444444300 BEL FARMHOUSE 110G CB Wbe |
444444119 BEL SANDRINGHAM 100G Crm |
|
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444444303 BEL FARMHOUSE 110G CB Hja |
444444120 BEL SANDRINGHAM 100G LPG Sil |
|
|
444440798 ST STERLING R1100GT Blk |
444444139 BEL FARMHOUSE 100G Blk |
|
|
444440799 ST STERLING R1100GT Sta |
444444140 BEL FARMHOUSE 100G Sil |
|
|
444449019 BEL KEN 110G Crm* |
444444141 BEL FARMHOUSE 100G Crm |
|
|
90cm – |
||
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444410272 ST RICH DX S900G CB Wbe |
444410798 ST RICH S900G CC |
444410929 ST RICH DX S900G CB Mbl |
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444410273 ST RICH DX S900G CB Hja |
444410799 ST RICH S900G Ant |
444410930 ST RICH DX S900G CB Tbl |
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444410274 ST RICH DX S900G CB Ibr |
444410806 ST STER S900G BK |
444410931 ST RICH DX S900G CB Kte |
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444410275 ST RICH DX S900G CB Dab |
444410807 ST STER S900G SS |
444411272 ST RICH DX S900G CB Bgr |
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444410276 ST RICH DX S900G CB Mga |
444410923 ST RICH DX S900G CB Agr |
444443466 BEL C/RANGE 90GT Blk |
|
444410277 ST RICH DX S900G CB SH Grn |
444410924 ST RICH DX S900G CB Iwh |
444443467 BEL C/RANGE 90GT Crm |
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444410278 ST RICH DX S900G CB Ant |
444410925 ST RICH DX S900G CB Pmu |
444443468 BEL C/RANGE 90GT Jal |
|
444410761 ST PREC DX S900G BK |
444410926 ST RICH DX S900G CB Cbl |
444443481 ST RICH 900GT Blk |
|
444410762 ST PREC DX S900G SS |
444410927 ST RICH DX S900G CB Mmi |
444443482 ST RICH 900GT Cha |
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444410797 ST RICH S900G BK |
444410928 ST RICH DX S900G CB Cre |
444443485 BEL CLASSIC 90GT Blk |
|
444443486 BEL CLASSIC 90GT Crm |
|
444443487 BEL CLASSIC 90GT Sil |
|
444444047 BEL KENSINGTON 90G Blk |
|
444444048 BEL KENSINGTON 90G Red |
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444444049 BEL KENSINGTON 90G Crm |
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444444067 BEL GOURMET 90G PROF Sta |
|
444444075 BEL COOKCENTRE 90G PROF Sta |
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444444076 BEL COOKCENTRE 90G Sta |
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444444077 BEL COOKCENTRE 90G Blk |
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444444127 BEL FARMHOUSE 90G Blk |
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444444128 BEL FARMHOUSE 90G Sil |
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444444129 BEL FARMHOUSE 90G Crm |
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444444241 BEL FARMHOUSE 90G CB Sh Grn |
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444444242 BEL FARMHOUSE 90G CB Ibr |
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444444243 BEL FARMHOUSE 90G CB Dab |
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444444244 BEL FARMHOUSE 90G CB Wbe |
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444444245 BEL FARMHOUSE 90G CB Mga |
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444444246 BEL FARMHOUSE 90G CB Fbu |
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444444247 BEL FARMHOUSE 90G CB Hja |
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444444903 ST RICH DX S900G BK |
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444444904 ST RICH DX S900G CC |
|
444444935 ST STER DX S900G BK |
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444444936 ST STER DX S900G SS |